PLEASE READ THESE TERMS AND CONDITIONS ("T&C") CAREFULLY. BY ACCESSING, BROWSING, OR USING www.dmoraa.com OR ANY MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (TOGETHER, THE "WEBSITE"), OR BY AVAILING ANY OF THE PRODUCTS OF D'MORAA PERSONAL CARE (HEREINAFTER REFERRED TO AS "COMPANY", "US", OR "WE"), YOU — INCLUDING ANY PERSON WHO BROWSES OR PLACES AN ORDER — AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREUNDER.

Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 can use and/or transact on the Website. Any minor who wishes to use or access the Website must do so through their legal guardian or parents. If you represent a company, partnership firm, or sole proprietorship, you may access and use the Website on its behalf only if you have been duly authorised by way of the necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

D'Moraa Personal Care reserves the right to amend or revise the T&C at any time by uploading a revised version on the Website, with or without prior notice. The amended T&C will be effective immediately upon upload. Your continued access or use of the Website following any such changes constitutes your acceptance of the revised T&C. The version of the T&C that will apply to your order is the version uploaded on the Website at the time you place that order. We encourage you to review these T&C each time you access the Website or place an order. If you do not agree to this T&C (including any referenced policies or guidelines), please immediately discontinue your use of the Website.

You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website.

We reserve the right to block any user and permanently disable a user account if we believe, in our sole discretion, that the actions of such user have resulted in a breach of fair usage policy or these T&C.

 

Terms of Offer: The Website offers for sale certain skincare products ("Products"). By placing an order for the Products through the Website, you agree to the terms and conditions set forth in this T&C. The Products described on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products, or samples thereof, you receive from us without our prior written consent. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products we believe, in our sole discretion, may result in a violation of our T&C.

D'Moraa Personal Care may change, suspend, or discontinue the availability of any of the Products at any time without any notice or liability. You acknowledge that the price payable in connection with the Products or any service may be subject to change without notice or liability.

While describing our Products on our Website, we endeavour to be as accurate as possible. To the extent implied by applicable law, we do not warrant that the Product descriptions, colours, information, or other content available on the Website are accurate, complete, reliable, current, or error-free. The Website may contain typographical errors or inaccuracies and may not be complete or updated. Such errors, inaccuracies, or omissions may also relate to pricing and availability. Please note that Product images are indicative and may not identically match the actual Product.

Customer Solicitation: By accessing the Website or placing an order or sending any information, you are communicating with the Company electronically and you agree to receive communications (including transactional, promotional and/or commercial messages) from the Company periodically and as and when required. We may communicate with you by e-mail, SMS, WhatsApp, phone call, or by posting notices on the Website or by any other mode of communication.

At any point in time, you have the right to withdraw your consent by following the opt-out procedure stated below.

Opt-Out Procedure: We provide easy ways to opt out of future customer solicitations:

•     You may use the opt-out or unsubscribe link found in any promotional email you receive from us.

•     You may send an opt-out request by email to: support@dmoraa.com.

•     For WhatsApp communications, you may send us a message requesting removal from our broadcast list.

 

Proprietary Rights: All brand names owned by or licensed to the Company are the exclusive property of the Company, its affiliates, partners, or licensors, and are protected by applicable Indian laws, including laws governing intellectual property. The Company has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify, duplicate, re-publish, re-sell, or re-distribute any Product manufactured and/or distributed by the Company, in whole or in part, or in any other form. The Company also has rights to all trademarks, trade dress, and specific layouts of this Website, including without limitation calls to action, text placement, images, technology, content, software, and other materials. No trademark licence is granted in connection with the Products or materials on the Website. Access to the Website does not authorise anyone to use any trademarks in any manner. All trademarks displayed on the Website, whether registered or unregistered, are the intellectual property of the Company.

Tax: If you purchase any Products, you will be responsible for any applicable taxes in relation to such purchase. Prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise.

Your Account: You may create and hold one user account ("Account") only. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your device. You accept responsibility for all activities that occur under your Account. Each Account is non-transferable and may not be sold, traded, combined, or otherwise shared with any other person.

If you are accessing or using the Website on someone else's behalf, you represent that you have the authority to bind that person to all the T&C herein. In the event that the person refuses to be bound, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access.

If you know or have reason to believe that the security of your Account has been breached, please contact us immediately at support@dmoraa.com. If we identify or suspect a security breach, we may require you to change your password or temporarily or permanently block or suspend your Account without any liability to the Company.

We reserve the right to refuse service and/or terminate accounts without prior notice if the T&C are violated, or if we decide, in our sole discretion, that it would be in the Company's best interests to do so. You are solely responsible for all content that you upload, post, or otherwise transmit via the Website. The information provided to us shall be maintained in accordance with our Privacy Policy.

Content; Intellectual Property; Third Party Links: In addition to making the Products available, the Website also offers information and marketing materials. The Company does not always create all of the information and content published on the Website; some content is gathered from other sources. The Company does not endorse any such third-party information or content and expressly disclaims all liability in connection with the same. To the extent that the Company does create content on this Website, such content is protected by the intellectual property laws of India. Any unauthorised use of such material may violate copyright, trademark, and/or other laws.

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, you may write to us at support@dmoraa.com.

Any links to third-party websites (including Amazon India and Flipkart where our Products are also listed) are provided solely as a convenience to you. The Company does not endorse, affiliate with, sponsor, or recommend any such third-party websites and is not responsible for their content or any damage or loss that may result from your access to or reliance on them. You should always read the terms and conditions and privacy policy of any third-party website before using it.

Use of Website: The Company is not responsible for any damages resulting from use of the Website by anyone. You will not use the Website for any illegal purpose. You agree to:

(a)  abide by all applicable local, state, national, and international laws and regulations in your use of the Website, including laws regarding intellectual property;

(b)  not interfere with or disrupt the use and enjoyment of the Website by other users;

(c)  not resell any material on the Website;

(d)  not engage, directly or indirectly, in transmission of spam, chain letters, junk mail, or any other type of unsolicited communication;

(e)  not defame, harass, abuse, or disrupt other users of the Website;

(f)  not post or transmit any content that is grossly harmful, harassing, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner.

 

Licence: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your personal, non-commercial use only. You may not copy, reproduce, transmit, distribute, or create derivative works of such content without express written authorisation from the Company.

Posting: By posting, storing, or transmitting any content on the Website or sharing content (including photographs, reviews, or before-and-after images) with us via any channel, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable right and licence to use, copy, display, perform, create derivative works from, distribute, transmit, and assign such content in any form and in all media, anywhere in the world, subject to our Privacy Policy. You are solely responsible for your interactions with other users of the Website and any content you post. The Company is not liable for any damage or harm resulting from any posts by or interactions between users. The Company reserves the right, but has no obligation, to monitor user-generated content and to remove any content it deems objectionable. You waive all rights to any claims against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy, moral rights, or rights of attribution in connection with such user-generated content.

Site Security: You are prohibited from violating or attempting to violate the security of the Website, including without limitation:

•     accessing data not intended for you or logging onto a server or account which you are not authorised to access;

•     attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation;

•     attempting to interfere with service to any other user, host, or network, including via means of submitting a virus, overloading, flooding, spamming, mail bombing, or crashing;

•     sending unsolicited email, including promotions and/or advertising of products or services;

•     forging any header or any part of the header information in any email or communication;

•     any action that threatens the unity, integrity, defence, security, or sovereignty of India, public order, or causes incitement to the commission of any cognizable offence.

 

Violations of system or network security may result in civil or criminal liability.

Payment Methods: Payments for the Products available on the Website may be made in the following ways:

•     Credit Cards, Debit Cards, Net Banking, UPI, Wallets, and QR code payments.

•     Cash on Delivery (available for eligible pin codes across India).

 

Pricing and Availability: The prices and availability of Products, offers, and services provided on the Website are subject to change without prior notice and at the sole discretion of the Company. All prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST). Free shipping is available on all prepaid orders across India. Delivery charges, if applicable, will be displayed clearly at checkout before order confirmation. The Company reserves the right to offer different prices or promotions on third-party marketplaces such as Amazon India and Flipkart, which may vary from prices displayed on the Website.

Delivery: For orders containing multiple Products, delivery may be made in multiple shipments. Delivery typically takes 3–7 business days from the date of order placement. Estimated shipping and delivery timelines will be available on the order confirmation communication. These estimated delivery times are indicative and there may be unforeseen delays beyond our control. In the event that the Company is unable to deliver the Product within the estimated delivery date, you will be notified of the reason for such delay. You will have the right to either cancel the order or wait for delivery. The Company shall not be liable for any direct or indirect damages arising from such cancellation or delay.

Tracking Facility: Upon dispatch of the Product, you will receive a notification via email or WhatsApp with the tracking number and the name of the courier company. The order status can typically be tracked from 24 hours after the time of dispatch.

WhatsApp Support: D'Moraa Personal Care provides customer support via WhatsApp. Any use of this service is subject to the following conditions:

•     The Company may suspend WhatsApp support at any time without notice.

•     The Company is not responsible for any delay in attending to or replying to queries via WhatsApp.

•     Communications through WhatsApp may be stored by the Company for quality and training purposes.

•     While using WhatsApp support, you may not communicate any unlawful, threatening, abusive, defamatory, or obscene information.

•     WhatsApp support shall not be used to solicit business opportunities or any other form of commercial solicitation.

Your use of the Website and/or Products is at your sole risk. The Website and the Products are offered on an "as is" and "as available" basis. D'Moraa Personal Care expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to the Products, Website content, or any reliance upon or use of the Website content or Products.

Without limiting the generality of the foregoing, the Company makes no warranty:

•     that the information provided on this Website is accurate, reliable, complete, or timely;

•     that links to third-party websites lead to information that is accurate, reliable, complete, or timely;

•     no advice or information, whether oral or written, obtained by you from this Website will create any warranty not expressly stated herein;

•     as to the results that may be obtained from the use of the Products or that defects in the Products will be corrected; and

•     regarding any Products purchased or obtained through the Website.

 

The inclusion of any Products or offers on the Website at a particular time does not imply or warrant that the Products or offers will be available at any time. The Company shall have the right, at any time, to change or discontinue any aspect or feature of the Website, including content, hours of availability, and equipment needed for access or use. The Company does not accept any responsibility and will not be liable for any loss or damage arising out of or in connection with any inability to access or use the Website.

The Company will not be liable for any direct, indirect, incidental, special, or consequential damages or loss in connection with this T&C or the Products in any manner, including liabilities resulting from:

(a)  the use or the inability to use the Website content or Products or allied services;

(b)  the cost of procuring substitute Products or content;

(c)  any Products purchased or obtained or transactions entered into through the Website; or

(d)  any lost profits, even if we have been advised of the possibility of such damages.

 

You agree that, to the fullest extent permitted by applicable law, neither the Company nor its affiliates, partners, or licensors will be responsible or liable (whether in contract, tort including negligence, or otherwise) under any circumstances for any:

(a)  interruption of business;

(b)  access delays or interruptions to the Website;

(c)  data non-delivery, loss, theft, mis-delivery, corruption, destruction, or other modification;

(d)  loss or damages of any sort incurred as a result of dealings with or the presence of third-party website links on the Website;

(e)  viruses, system failures, or malfunctions which may occur in connection with your use of the Website;

(f)  any inaccuracies or omissions in content; or

(g)  events beyond the reasonable control of the Company.

 

You will release, indemnify, defend, and hold harmless D'Moraa Personal Care, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns from all liabilities, claims, damages, costs, and expenses, including reasonable attorney's fees and expenses, of third parties relating to or arising out of:

(a)  this T&C or the breach of your warranties, representations, and obligations under this T&C;

(b)  the Website content or your use of the Website content;

(c)  the Products or your use of the Products;

(d)  any intellectual property or other proprietary right of any person or entity;

(e)  your violation of any provision of this T&C; or

(f)  any information or data you supplied to the Company.

 

When the Company is threatened with suit or sued by a third party, the Company may seek written assurances from you concerning your promise to indemnify the Company; your failure to provide such assurances may be considered by the Company to be a material breach of this T&C. The Company will have the right to participate in any defence by you of a third-party claim with counsel of the Company's choice at its expense. You will have sole responsibility to defend the Company against any claim, but you must receive the Company's prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this T&C or your use of the Website or Products.

D'Moraa Personal Care believes strongly in protecting user privacy and providing you with notice of the Company's use of your data. Please refer to the Company's Privacy Policy, incorporated by reference herein, which is published on the Website at www.dmoraa.com. By using the Website, you consent to the collection, use, and disclosure of your Personal Information as described in the Privacy Policy.

Force Majeure: D'Moraa Personal Care will not be deemed in default or held responsible for any cessation, interruption, or delay in the performance of its obligations due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, boycott, labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus or Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo, or any law, order, proclamation, regulation, ordinance, demand, or requirement having legal effect of any government or judicial authority, or any other act whether similar or dissimilar to those referred to in this clause, beyond our reasonable control. If a Force Majeure event takes place that affects the performance of our obligations under these T&C, our obligations shall be suspended for the duration of the Force Majeure event.

Cessation of Operation: The Company may, at any time, in its sole discretion and without advance notice, cease operation of the Website and distribution of the Products.

Entire Agreement: This T&C comprises the entire agreement between you and the Company and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this T&C will not constitute a waiver of such right or provision. If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties' intentions as reflected in such provision, and the other provisions of this T&C will remain in full force and effect.

Governing Law and Jurisdiction: This T&C shall be construed in accordance with the applicable laws of India and will be governed by the laws of the state of Gujarat without regard to its conflict of law principles. Neither you nor the Company will commence or prosecute any suit, proceeding, or claim to enforce the provisions of this T&C, to recover damages for breach or default of this T&C, or otherwise arising under or by reason of this T&C, other than in courts located in Ahmedabad, Gujarat. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of this T&C.

Waiver of Class Action Rights: By accepting these T&C, you hereby irrevocably waive any right you may have to join claims with those of other persons in the form of a class action or similar procedural device. Any claims arising out of, relating to, or in connection with this T&C must be asserted individually.

Termination: The Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms of this T&C. Following termination, you will not be permitted to use the Website and the Company may, in its sole discretion and without advance notice, cancel any outstanding orders for Products. This T&C will survive indefinitely, unless and until the Company chooses, in its sole discretion and without advance notice, to terminate it.

Domestic Use: The Company makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment: You may not assign your rights and obligations under this T&C to anyone. The Company may assign its rights and obligations under this T&C in its sole discretion and without advance notice to you.

Survival: If any provision or provisions of these T&C shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

Please contact us for any questions or comments (including all enquiries unrelated to copyright infringement) regarding the Products or the Website.

 

Customer Support

Email: dmoraa.personalcare@gmai.com

Website: www.dmoraa.com

Support Hours: Monday – Saturday, 9:00 AM to 6:00 PM IST

 

Grievance Officer

The name and contact details of the Grievance Officer appointed to handle any complaints in relation to the sale of Products or use of this Website are provided below, pursuant to the provisions of the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023:

 

Email: dmoraa.personalcare@gmai.com

Response Time: Complaints acknowledged within 48 hours, resolved within 30 days

Hours: Monday – Saturday, 9:00 AM to 6:00 PM IST